INTERNSHIP DETAILS

Hotel rooms operations - internship

CompanyAnother Star
LocationLeiden
Work ModeOn Site
PostedOctober 13, 2026
Internship Information
Core Responsibilities
The intern will support daily hotel operations by assisting with front desk and room operations, as well as implementing operational projects to improve efficiency. They will also conduct on-site audits, analyze operational data, and coordinate initiatives to enhance guest satisfaction.
Internship Type
intern
Company Size
191
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Another Star is the company that built citizenM from an idea into a global brand. After the sale to Marriott International, we are starting a new chapter: running our portfolio as a focused, future-ready hotel management company. We operate all citizenM hotels in Europe and the United States under a long-term franchise partnership with Marriott. Our centralised way of working treats the entire portfolio as one global brand powered by smart design, clever technology and brilliant people. Our goal is simple: consistently great stays for guests and a hotel platform that performs at its best, every day.
About the Role

Hotel rooms operations - internship

Department: operations

Employment Type: Internship

Location: Netherlands, Leiden

Reporting To: manager hotel operations

Compensation: €750 / month



Description

Another Star is looking for an energetic, genuine and passionate citizen willing to join our Operations team in the Netherlands for an exciting internship opportunity. 

The selected candidate will support Another Star’s running operations at citizenM hotels by helping out in our Support Office on a range of topics across the front desk and room operations activities. 

Are you energized by the idea of joining a global team who problem solves and finds smart solutions to support the seamless operations of hotels worldwide?


Key Responsibilities

  • assist in managing and executing daily hotel operations related work on a global level
  • support the implementation and integration of operational projects to improve efficiency
  • analyze data from front desk and housekeeping operations to determine opportunities to enhance guest and employee experiences
  • review and improve standard operating procedures
  • perform on-site operational audits to monitor compliance with quality standards
  • coordinate initiatives based on guest feedback to boost overall guest satisfaction
  • stay informed on industry trends and best practices to optimize room operations
  • provide administrative and data analysis support to evaluate project success and organizational goals


Qualifications / skills

  • available for six months or more, preferred starting date January 2027 
  • a student enrolled at a university during the entire duration of the internship
  • able to work independently and show initiative 
  • smart thinker with a passionate attitude 
  • empathetic and real caring for people and a collaborative thinker
  • strong at giving and receiving feedback
  • fluent in English, spoken and written
  • ambitious, motivated and eager to learn... and most importantly, you are having fun while doing it!


What's in it for you?

  • citizenM experience nights for you
  • Personal and professional development opportunities and programs
  • Latest tech devices and all the tools you need to be successful in your role
  • Commuting travel costs covered (by car or public transport)
  • Flexible public holidays
  • Employee assistance program
  • Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
  • Modern office in Leiden, 500m from the central station

What you will learn:
  • operational Insight: gaining a fundamental understanding of daily rooms operations within a hospitality context
  • strategic management & thinking
  • problem-solving abilities: acquiring experience in addressing operational challenges and contributing to their resolution
  • quality management: learning how to assess and maintain service quality standards
  • project & change management skills
  • hotel systems and software application knowledge
  • data analysis skills: developing the ability to analyze qualitative and quantitative data to assess performance and contribute to process improvements.
  • communication: enhancing effective communication skills, both within the team as well as with other departments and external partners 


Location and hours
  • 3 days per week in the office or on-site (hotels)
  • Monday to Friday, ideally 40 hours per week. Flexible schedule based on school schedule. 
  • Exciting on the job training, including travel abroad within the EU
  • Must have the right to work in the country for which you are applying
  • Start date = January or February 2027
Key Skills
Hotel operationsData analysisProject managementStandard operating proceduresQuality managementCommunicationProblem-solvingHospitality managementAdministrative supportOperational auditingTeam collaborationProcess improvement
Categories
HospitalityManagement & LeadershipAdministrativeData & Analytics
Benefits
CitizenM experience nightsPersonal and professional development opportunitiesCommuting travel costs coveredFlexible public holidaysEmployee assistance programTeam days and social events