INTERNSHIP DETAILS

Internship - Customer Support Agent

CompanyTUI
LocationZaventem
Work ModeOn Site
PostedOctober 14, 2026
Internship Information
Core Responsibilities
You will be responsible for welcoming passengers, assisting with check-in and boarding, and resolving travel issues efficiently. Additionally, you will handle administrative tasks and manage the stock of promotional and office materials.
Internship Type
full time
Company Size
36141
Visa Sponsorship
No
Language
English
Working Hours
39 hours
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About The Company
We’re adventure seekers. Smile givers. Impact makers. We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking. We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world. We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers. Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment. At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying. There’s a place for you here.
About the Role
TUI Business: TUI Airline
Band:Non-banded
Location(s):

Belgium | Zaventem | 1930 | Luchthaven Brussel 40p/1 | TUI Airlines Belgium NV  

 

Hours per week:39
Type of contract:Internship   

 

 

As a Customer Support Agent, you will be part of an international corporate culture where variety is key.

 

What are you going to do?

  • You are responsible for welcoming our customers at the airport;
  • Our passengers can count on your assistance during baggage check-in and boarding;
  • In the event of delays or problems, you help passengers as quickly and efficiently as possible. You provide the right solution for the right situation;
  • If travelers wish to leave last-minute, you are also the person who will sell the plane tickets;
  • You are also responsible for other administrative tasks (handling e-mails, sending mail, etc.). In addition, you will also help with the distribution and stock management of promotional material, business gifts and office materials.

 

 

What do you bring?

  • You are the point of contact for our travellers, the face of TUI. That's why you hold our values in high regard: "Trusted, Unique and Inspiring". TUI is in your DNA!
  • You are customer-friendly and commercially minded;
  • In our international environment, you can express yourself fluently in Dutch, French and English;
  • In addition, you have a healthy sense of responsibility and you come across as familiar and well-groomed to our customers.
  • Word, Outlook, Excel; you know the MS Office package like the back of your hand!
  • A flexible (part-time) schedule does not scare you, you are fully happy to work alternately in morning/day/night shifts. You will also get to work during weekends and holidays, so a car would also be recomendable. 

 

Practical information 

We are looking for an intern that will be doing an internship of at least 4 consecutive weeks. After the internship we also would like you commit to doing a Summer Job with us (this can be June, July, August or September). 

 

 

 

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

 

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Key Skills
Customer ServiceCommunicationAdministrative TasksStock ManagementMicrosoft OfficeMicrosoft WordMicrosoft OutlookMicrosoft ExcelProblem SolvingSalesTime ManagementFlexibility
Categories
Customer Service & SupportTransportationAdministrativeHospitality