INTERNSHIP DETAILS

Service Desk Intern

CompanyXPERTECHS
LocationColumbia
Work ModeOn Site
PostedOctober 15, 2026
Internship Information
Core Responsibilities
Provide first-level technical support to clients via phone, email, and remote tools while troubleshooting hardware and software issues. Manage support tickets and assist with the configuration and deployment of laptops, desktops, and mobile devices.
Internship Type
full time
Company Size
57
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Meet XPERTECHS — the Managed Intelligence Provider built for businesses that refuse to fall behind. We go beyond what traditional MSPs deliver, combining expert IT management with hands-on AI and automation strategy into a single partnership that moves your business forward. Our XperCARE framework brings proactive support, practical solutions for today, and the strategic guidance to turn technology into your competitive edge. Your team gets freed from the tech grind, you get top-tier talent backing you up, and your business gets set to level up. If you're ready to move beyond what a traditional MSP can offer, let's up your game. Visit: https://xpertechs.com/
About the Role

Description

Launch Your IT Career with XPERTECHS

Are you studying Information Technology, Cybersecurity, Computer Science, or a related field and looking for real-world experience?


As a Service Desk Intern, you'll work alongside experienced IT professionals supporting businesses with day-to-day technology challenges. You'll gain hands-on experience with Microsoft 365, Windows devices, networking, cybersecurity, and professional IT service delivery in a Managed Services Provider (MSP) environment. This is an excellent opportunity for students looking to build technical skills, develop professional experience, and prepare for a future in IT.


What You'll Do

  • Provide first-level technical support to clients via phone, email, and remote support tools.
  • Troubleshoot common Microsoft 365, Windows, hardware, and software issues.
  • Build, configure, and deploy laptops, desktops, and mobile devices.
  • Monitor and update support tickets using our service management platform.
  • Participate in team meetings, training sessions, and professional development opportunities.
  • Deliver outstanding customer service and maintain professional communication with clients.

Requirements

What We're Looking For

  • Current college students pursuing a degree in Information Technology, Cybersecurity, Computer Science, Information Systems, or a related field.
  • Strong interest in technology and troubleshooting.
  • Excellent communication and customer service skills.
  • Ability to learn quickly and work in a fast-paced environment.
  • Strong organizational and time management skills.
  • Positive attitude, attention to detail, and willingness to ask questions.

Preferred Qualifications

  • Familiarity with Windows 10/11 and Microsoft 365.
  • Coursework or experience in networking, cybersecurity, or computer support.
  • CompTIA A+ certification (or working toward certification).
  • Previous customer service or technical support experience.

What You'll Gain

  • Hands-on IT support experience in a professional MSP environment.
  • Exposure to Microsoft 365, cloud technologies, endpoint management, and cybersecurity tools.
  • Mentorship from experienced engineers and technical leaders.
  • Real-world troubleshooting and client support experience.

Ideal Candidate: A motivated student who enjoys technology, solving problems, helping people, and wants to build a successful career in IT.

Key Skills
Technical supportMicrosoft 365Windows 10Windows 11NetworkingCybersecurityHardware troubleshootingSoftware troubleshootingCustomer serviceService managementTicket managementDevice deploymentCommunicationTime managementOrganizational skills
Categories
TechnologyCustomer Service & SupportSoftware
Benefits
MentorshipProfessional developmentTraining sessions