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INTERNSHIP DETAILS

IT Intern

CompanyFabick Cat

LocationFenton

Work ModeOn Site

PostedOctober 15, 2026

Internship Information

Core Responsibilities

Provide first-level technical support for hardware, software, and network issues while utilizing Generative AI tools to accelerate troubleshooting and documentation. Assist with device deployment, user account provisioning, and the maintenance of IT asset inventory.

Internship Type

full time intern

Company Size

739

Visa Sponsorship

Language

English

Working Hours

40 hours

Apply Now →

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the company's application page

About The Company

As the exclusive Cat® dealer throughout major portions of Missouri, Illinois, the entire state of Wisconsin and the Upper Peninsula of Michigan, Fabick Cat is one company with a broad range of capabilities designed around serving the diverse requirements of our customers. Understanding your needs and providing value-based equipment, technology and service solutions that will contribute to your long-term success is at the core of all we do. We have the resources to stand behind our promises and keep you up and running 24/7/365. Today, there are more than 1,200 employees including members of the Fabick family’s third, fourth and fifth generations, working together under the active leadership of Jeré Fabick, as Chairman, CEO and Dealer Principal, along with John Fabick IV serving as President. What makes Fabick Cat so unique? It's not only its size, but its outstanding people, support, and facilities bound together by the single concept of total service capability for the equipment owner and always living by our motto, “To Ever Serve Our Customers Better.”

About the Role

Position Overview

Fabick Cat is seeking a driven and customer-focused IT Intern to support our internal users in a dynamic, enterprise environment. This internship offers hands-on training in foundational IT support -- and uniquely -- provides exposure to the real-world application of Generative AI (GenAI) in an enterprise IT setting.

As we continue to transform how we deliver technology services, proficiency with Generative AI tools like ChatGPT, Claude, Gemini, and others is increasingly essential to our operations. Interns will not only learn the fundamentals of IT support, but also work alongside professionals leveraging GenAI to improve service delivery, automate support tasks, and create knowledge resources faster and more intelligently

Key Responsibilities

Provide first-level technical support for hardware, software, and network issues via phone, email, and in person. Log, track, and resolve support tickets using ITSM tools (e.g., Revelation).
Use GenAI tools to accelerate troubleshooting, generate documentation, and assist with scripting or configuration tasks.
Perform basic troubleshooting for Windows OS, Microsoft 365, and other enterprise applications.
Assist with deployment, configuration, and setup of laptops, desktops, mobile devices, and printers.
Support onboarding and offboarding tasks, including user account creation, access provisioning, and device preparation.
Maintain and update IT asset inventory, help develop AI-generated documentation, FAQs, and knowledge base content.
Install and update software; perform configuration testing under supervision.
Participate in special projects and innovation initiatives, including pilots exploring AI-based support automation.

Education & Training

Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
OR an equivalent combination of coursework, hands-on experience, and demonstrated GenAI tool use.

Qualifications

Education & Training

Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
OR an equivalent combination of coursework, hands-on experience, and demonstrated GenAI tool use.

Required Knowledge & Skills

Experience using Generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms.
Basic understanding of computer hardware, software installation, and networking fundamentals.
Knowledge of artificial intelligence (AI) technologies and their applications in IT support and operations.
Familiarity with Microsoft Windows, Microsoft 365, and IT ticketing systems.
Strong verbal and written communication skills.
Excellent problem-solving abilities and a customer-service mindset.
Ability to work independently and collaboratively in a team environment.

Preferred (Not Required)

Experience with Active Directory.
Exposure to cybersecurity principles and remote support tools.
Previous Help Desk or technical support experience (academic or professional).

Professional Development Opportunities

Hands-on experience in a modern corporate IT environment with a focus on innovation.
Exposure to enterprise systems and AI-enhanced IT workflows.
Mentorship from IT professionals integrating AI-driven practices into support operations.
Insight into the evolving role of IT in leveraging emerging AI technologies to scale service.

Work Conditions & Physical Requirements

Standard office environment.
Ability to sit, stand, and use a computer for extended periods.
Occasionally lift and/or move IT equipment up to 10 pounds.

Hours:

7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM

Location:

This will be an onsite position Monday - Friday. Candidates must live within 50 miles of our Milwaukee office.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Indivi

Key Skills

Generative AIIT supportTechnical troubleshootingWindows OSMicrosoft 365ITSM toolsHardware configurationSoftware installationNetworking fundamentalsCustomer serviceProblem-solvingCommunication skillsActive DirectoryCybersecurity principlesHelp desk support