Intern, Guest Services | Sprint Season

Description

About Us: Miami is a global city fueled by culture, connection and ambition. At Inter Miami CF, we reflect the community we call home through our courage, creativity and passion for the game. We challenge convention, celebrate what makes Miami extraordinary and bring world-class fútbol to a world-class city. We are here to change the game.

Number 10 Internship | Be a Playmaker

The Number 10 Internship is our commitment to developing the next generation of leaders in sports and entertainment. Inspired by fútbol’s No. 10, the visionary, creator and playmaker, our interns gain hands-on experience through meaningful projects, cross-functional collaboration and full immersion in the Club’s day-to-day. It’s an opportunity to learn, contribute and make an impact while building your career in the game.

Position Summary: Inter Miami CF is looking for an Intern, Guest Services to support the planning and execution of matchday operations and special events while helping deliver an exceptional experience for our fans. This role will provide exposure to guest services operations, staff training, scheduling, and event coordination while collaborating with various departments across the Club. 

This is a paid, part-time internship within our Number 10 Internship program for the 2027 Sprint Season cohort.

Responsibilities:

• Assist with developing training materials and facilitating training sessions for all departments part-time staff.
• Contribute to the recruitment and onboarding process for Guest Service Representatives.
• Assist with scheduling Guest Service Representatives for match days, special events, and stadium tours.
• Lead Guest Service Representatives on Match Days and Special Events to ensure they are fulfilling their job duties.
• Assist with planning operational meetings as required, ensuring smooth coordination of Guest Services.
• Help coordinate event day briefings, staffing deployments, and matchday resources.
• Support employee communication, recognition, and engagement efforts.
• Research industry standards and provide insight on Fan Experience improvements.
• Cross department collaboration with Security, Operations, HR, Partnerships, Marketing, Food & Beverage, Member Services, and IT. 
• Inventory management of staff uniforms, ticket scanners, wristbands and premium area accreditation.
• All other duties as assigned.

Requirements

• Currently pursuing an undergraduate or graduate degree in Hospitality, Sports Management, Business Administration, or a related field, or recently graduated from a related program
• Exceptional reliability, interpersonal communication and organizational skills  
• Proficient in Microsoft Office skills, including Word, Excel, PowerPoint, etc.   
• Effective verbal and written communication skills  
• Ability to manage multiple tasks and prioritize efficiently  
• Ability to work in a fast-paced and team-oriented environment   
• Ability to work weekends and holidays when required.  
• Bilingual (English and Spanish) fluency is a plus 
• Passion for fútbol is a plus

All applicants must pass a pre-employment background check.

Additional Information:

· Start date: January 11, 2027

· End date: June 4, 2027

· Schedule: Part-time, fewer than 20 hours per week

Inter Miami CF is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status,  or any other characteristics protected by the law.