SP - Golf PGM Intern

Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, Montana.

The PGM Golf Intern assists the Golf Professional Staff with all golf shop activities and outside services operations and is responsible for ensuring that members and guests receive outstanding customer service, which meets or exceeds their expectations. 

ESSENTIAL FUNCTIONS

• Ensure point of sale accuracy in the golf shop so that all member and credit card charges balance with sales receipts in accordance with operating procedures. 
• Monitor the performance of assigned staff including golf shop attendants and outside service staff to ensure customer service standards and productivity goals are achieved. 
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays. 
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement. 
• Interact with members and guests in a congenial and professional manner. 
• Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. 
• Assist in daily set-up and closure of the golf cart fleet, bag storage facility, and practice facilities.
• Provide high-level customer service to members and guests at our bag drop facility, practice facility, as well as when they come off the 18^th green.
• Assist in the planning and conducting of group lesson programs and golf clinics. 
• Assist with organizing and implementing tournaments and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable. 
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs. 
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and practice tee facilities. 
• Assure the efficient and timely submission of all required reports. 
• Assists in other departments with special events, as needed. 
• Other duties assigned by the Golf Professionals or other members of the Senior Management Team.

QUALIFICATIONS

• High school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills.
• Must be detail oriented and organized with the ability to multi-task.
• Able to work flexible hours including nights, weekends, holidays.
• Positive attitude, professional manner and appearance in all situations. 
• Enrolled in the PGA Golf Management Program.
• Demonstrated experience and capability in the areas of retail, marketing, and/or sales, customer service and guest relations.

PHYSICAL REQUIREMENTS

Most tasks are performed outdoors in variable weather conditions, including hot, cold, windy and wet weather. Temperature can be extreme but is usually moderate. Frequently works near moving/mechanical parts. While performing the duties of the job, the employee is required to reach with arms and hands; bend and stoop; remain at post standing for extended periods of time; required to lift and/or move up to 50 pounds.
 

Spanish Peaks offers great benefits including:

• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
• End of season Employee Appreciation Day 
• Free Associate Shuttle from Big Sky Town Center to Clubhouse
• 2 Skyline Passes to Bozeman per month

 For more information about Spanish Peaks Mountain Club, visit https://spanishpeaks.com/.