INTERNSHIP DETAILS

Intern - Payments, Partnership, Fintech & Ecosystems (Merchant Sales & Operation Support)

CompanyHLB
LocationKuala Lumpur
Work ModeOn Site
PostedOctober 21, 2026
Internship Information
Core Responsibilities
Verify merchant application documents against bank guidelines and KYC standards, follow up on missing documentation, and coordinate application approvals and handoffs across sales, risk and compliance, and terminal deployment teams. Track onboarding metrics, prepare operational reports, and help identify bottlenecks to improve the merchant experience while complying with applicable requirements.
Internship Type
full time
Company Size
7304
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
About the Role

Define your future at Hong Leong Bank

• Document Verification & KYC Review: Assist in verifying new merchant application documents in accordance with bank guidelines and internal Know Your Customer (KYC) standards.

• Merchant Documentation Liaison: Communicate with internal and external sales channels to follow up on pending documentation, resolve application discrepancies, and clarify onboarding procedures.

• Process Optimization & Reporting: Assist the Team Lead in tracking daily, weekly, and monthly onboarding volume metrics using Microsoft Excel and Power BI. Prepare operational reports and identify process bottlenecks to improve the merchant experience.

• Cross-Team Administrative Handoff: Coordinate merchant application approvals and file handoffs across sales channels, risk/compliance, and the terminal deployment team.

• Team Collaboration: Maintain strong teamwork and working relationships with team members at all times.

• Regulatory Compliance: Comply with all relevant guidelines and statutory requirements.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Key Skills
Document VerificationKnow Your Customer (KYC) ReviewMerchant OnboardingDocumentation Follow-UpApplication Discrepancy ResolutionMicrosoft ExcelPower BIOperational ReportingProcess OptimizationCross-Team CoordinationRegulatory ComplianceTeamwork
Categories
Finance & AccountingSalesAdministrativeData & Analytics