INTERNSHIP DETAILS

Co-Op Customer Service

CompanyEF Education First / Hult
LocationCambridge
Work ModeOn Site
PostedOctober 21, 2026
Internship Information
Core Responsibilities
Support students and parents throughout the course journey by handling customer inquiries, payments, required paperwork, travel details, and pre-departure materials. Assist the sales team with marketing, lead and database management, events, and customer retention and satisfaction initiatives.
Internship Type
full time
Company Size
22242
Visa Sponsorship
No
Language
English
Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. Forbes 2025/2024 World’s Best Employers | Time100 Most Influential Companies 2026 | Fast Company 2025 Next Big Things In Tech | 2024 App Store Award winner in Cultural Impact A notice on recruitment scams We are aware that recruitment scams are increasingly common worldwide and affect job seekers across many organizations. These may appear on various messaging platforms, e.g., text messaging, WhatsApp, etc. To support your safety, we recommend that you do not respond to such unsolicited offers of employment. If you believe you are the victim of any fraudulent activity, we advise you to contact your appropriate authorities. Only submit your application to jobs through our official job board, jobs.ef.com. We never ask our applicants to pay a fee for any service whatsoever.
About the Role
Customer Experience Co-Op 
In-person Monday-Friday
$20/hour, 40 hours/week
Start date: January 5, 2027 through June 2027
EF Language Abroad offers immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
We are looking for a Customer Experience Co-Op to work with students and parents from the time of enrollment until the student returns to make sure every aspect of their course is seamless and positive. Our customers range from young teens to retirees and everything in between, so the coordinator will provide fantastic service to an array of customers. You must be a self-starter with amazing attention to detail to help our customers have an amazing experience before, during and after their EF Language Course Abroad. 
The Customer Experience Co-Op will also work hand-in hand with our sales team to increase sales and overall customer retention and satisfaction. The coordinator will support the sales team through marketing initiatives, materials management, event coordination, and more. The coordinator will also manage student travel documents, payment collection and processing, and pre-departure materials to ensure students are prepared and excited to travel on their course. 
This is a fantastic opportunity for a university student to gain experience in international education and customer support. You will be part of a quality-oriented multi-skilled team that believes that nothing is impossible. If you like bringing results, you would like to start a global career, and you are passionate about education and traveling, apply!

Key Responsibilities:
- Serve as a point of contact for students enrolled in programs and their parents
- Manage course payments
- Ensure all necessary forms and paperwork are collected
- Collaborate in customer retention through emailing, phone calls and online meetings
- Coordinate flight and travel details
- Support sales team with email and text marketing
- Indirect sales through up-sell
- Upload leads and maintain database
- Continuously manage and prioritize multiple tasks and work efficiently under pressure
- Work as a team-player to best respond to customer needs
- Consistently demonstrate a positive attitude in approaching challenging situations
- Be eager to take the lead and use all the tools at your disposal to help our customers travel on a language course abroad.
Requirements
- Strong attention to detail
- Problem solving mentality
- Creative with an entrepreneurial mindset
- Self-motivated and ambitious, strong ability to manage and complete projects with minimal direction
- Ability to prioritize, meet challenging deadlines and perform under pressure
- Comfortable speaking on the phone
- Study abroad experience is preferred
EF International Language Campuses offers flexible language courses abroad, in some of the world’s most exciting cities. Study anywhere from 2-52 weeks and learn more, faster with EF.  www.ef.edu/language
About EF Language Abroad
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
EF is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All positions are subject to a criminal background and and/or reference checks, as applicable.
 
Why you’ll love working here:
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. 

 

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
 
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding.  Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. 
 
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. 
 
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact. 


At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
 
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
 
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.
Key Skills
Customer ServiceCustomer RetentionPayment ProcessingTravel CoordinationDocument ManagementMarketing SupportSales SupportUpsellingDatabase ManagementAttention to DetailProblem SolvingProject ManagementPrioritizationCommunicationTeamworkTime Management
Categories
Customer Service & SupportSalesEducationMarketingAdministrative