Service Support Speci

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

Key Responsibilities:

• Ensuring that all tables are operational without interruptions
• Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason
• Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
• Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game
• Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary
• Work with internal systems (JIRA, TTS, WIKI, etc.)
• Recording all events related to major incidents in TTS and producing post resolution incident reports
• Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
• Train, mentor, and coach team members to help them achieve best results
• Performing other duties, as asked by the direct manager, which are related to this position, and which meet the qualifications

• An ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team 

• Able to resolve interpersonal and interdepartmental issues 

• Strong teamwork skills followed by a professional 

• Analytical thinking 

• An ability to maintain strict confidentiality 

• Adaptability, flexibility, and mobility

"Proceso inclusivo y libre de discriminación: En Evolution Development Colombia promovemos la igualdad de oportunidades. Las personas con cualquier tipo de discapacidad pueden postularse en cualquiera de las etapas del proceso, siempre que cumplan los requisitos del cargo. Si requieres ajustes razonables para participar en el proceso (por ejemplo: accesibilidad, intérprete, tiempo adicional, formatos alternativos), por favor indícalo al postularte"