IT Intern

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences. 

Summary/Objective

The Information Technology (IT) Intern has the day-to-day responsibility to troubleshoot, maintain, and administer support technology. This includes supporting all outlets and venues during pre-season set-ups, and post-season breakdowns. Throughout the season, the IT Intern will assist the department with managing IT tickets, following through on requests and issues, and initiating latest changes where requested.  

Duties/Responsibilities

• Promote sales of TRMF events and services by providing all customers with complete information and showing enthusiasm for these offerings. 
• Stay informed about Medora events and activities to deliver accurate information to guests. 
• Assist the IT team with tasks in the following areas: 
• Computers 
• User access 
• Servers Motel Reservation System 
• Ticket Reservation System 
• Golf Reservation System 
• Point of Sales System 
• Accounting System 
• Cash registers and credit card processing machines 
• Phone systems for call center, motels, and shops throughout town 
• Laser and Inkjet printers 
• BOCA ticket printers 
• Network covering the town and outlying areas. 
• Ethernet 
• Failover VPN connection via Fiber network 
• Manages customer WIFI networks at hotels and the campground. 
• Assist with set-up and breakdown of equipment as needed throughout the season.  
• Be familiar with all safety procedures and protocols.  
• Participate in workplace safety training meetings. 
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values. 
• Performs other related duties as assigned.  

Supervisory Responsibilities - None 

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills. 
• Strong technical capacity 
• Ability to take initiative, be flexible, and adapt. 
• Organizational skills and attention to detail.  
• Provide consistent, excellent customer service. 
• Reliable, on time, and ready for every shift. 
• Required Education and Experience 
• Previous IT experience required.  
• Must be able to troubleshoot, create solutions if needed, and possess critical thinking skills.  
• Must be fluent in English, bilingual a plus. 

Work Environment

This position works both inside and outside buildings; indoor settings will be in a controlled, temperate environment while outdoor conditions may be in a hotter or colder climate, especially at the Medora Musical.  

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 50 pounds. 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Sunday through Saturday. Shifts vary based on business needs and the needs of the customer.  

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities. 

Our Location

• TRMF is in the heart of the Badlands: Medora, North Dakota.  
• It is situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You are never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.  
• Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.