INTERNSHIP DETAILS

Tech Intern

CompanyKalamazoo Public Library
LocationKalamazoo
Work ModeOn Site
PostedOctober 23, 2026
Internship Information
Core Responsibilities
The intern will provide technical support to library patrons regarding public computers, digital services, and WiFi connectivity. Additionally, they will assist with AV equipment setup, maintain usage statistics, and ensure adherence to library policies.
Internship Type
full time
Company Size
142
Visa Sponsorship
No
Language
English
Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
Vision: Leading a stronger community through literacy, learning, and innovation Community Aspirations: Equitable and Inclusive, Literate and Educated, Informed, Creative Core Values at the Kalamazoo Public Library: We are committed to excellence in programs, services, and collections. We are community-focused. We are committed to and intentional about equity and anti-racism. We have safe, beautiful, and comfortable spaces. We are committed to continuous improvement and innovation. We have a passionate, engaged, knowledgeable, and creative staff.
About the Role

Description

Position Summary: Tech Interns are assigned to work at Central to provide computer/technology support to patrons using public computers and/or library digital services.

Duties and Responsibilities

  • Provide computer/technology support to patrons using public computers and digital lab including but not limited to:
    • Microsoft Office 2010 (Word, Excel, PowerPoint, Publisher, Access, Picture Manager, OneNote)
    • Internet browser and email issues
    • Library public access & print systems
    • Library digital services and collections
  • Provide WiFi connectivity support for patrons in the library.
  • Assist patrons with user inquiries such as printing help, addition of funds to library accounts.
  • Refer patrons to reference staff for inquiries beyond the scope of technology assistance.
  • Ensure public internet usage rules are consistently followed.
  • Report any problem, computer, security or behavioral to appropriate party
    • Computer problems to IT
    • Behavioral or computer usage to security
  • Set up and operate AV equipment for library and external group use in public meeting rooms.
  • Process and display newspapers during any weekend shifts.
  • Maintain library use statistics and report on types of questions, frequency of requests, etc.
  • Demonstrate knowledge of and adherence to KPL policies and procedures.
  • Complete other tasks as assigned.

Salary

$16.00 starting wage.

Requirements

Minimum Qualifications

  • Currently enrolled in a degree program in Information Technology/Computer Science or related.
  • Must be available for weekday morning shifts.
  • Knowledge of PC and Mac computer systems including competency with Microsoft Office 2010 products and internet techniques including email, browsers, downloading, uploading, etc. and demonstrate ability to provide instruction in their use.
  • Ability to move throughout the library assisting patrons.
  • Demonstration of excellent customer service skills.
  • Ability to communicate clearly and professionally to library staff and diverse patron population.
  • Evidence of excellent attendance, punctuality and dependability.
  • Must have reliable transportation.


Application requirements

Completed employment application and resume are required for consideration. Applications are accepted until positions are filled.

Key Skills
Computer supportMicrosoft OfficeCustomer serviceTechnical troubleshootingWiFi connectivity supportAV equipment operationCommunicationData maintenanceInternet browser supportEmail support
Categories
TechnologyCustomer Service & SupportEducationGovernment & Public Sector