INTERNSHIP DETAILS

Customer Success Coordinator

CompanyEF Education First / Hult
LocationParis
Work ModeOn Site
PostedOctober 29, 2026
Internship Information
Core Responsibilities
The Customer Success Coordinator will support the team by assisting au pairs with host family selection and ensuring all documentation complies with US State Department regulations. They will also manage difficult conversations and help the team meet matching goals and deadlines.
Internship Type
full time
Company Size
22334
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. Forbes 2025/2024 World’s Best Employers | Time100 Most Influential Companies 2026 | Fast Company 2025 Next Big Things In Tech | 2024 App Store Award winner in Cultural Impact A notice on recruitment scams We are aware that recruitment scams are increasingly common worldwide and affect job seekers across many organizations. These may appear on various messaging platforms, e.g., text messaging, WhatsApp, etc. To support your safety, we recommend that you do not respond to such unsolicited offers of employment. If you believe you are the victim of any fraudulent activity, we advise you to contact your appropriate authorities. Only submit your application to jobs through our official job board, jobs.ef.com. We never ask our applicants to pay a fee for any service whatsoever.
About the Role

Cultural Care Au Pair is looking for an Customer Success Coordinator in Alternance based in our Paris office to help us meet our goal to be the largest and most trusted au pair program in the world.

Our cultural exchange program builds global families by bringing together au pairs with American host families—providing meaningful childcare for families, an unforgettable year in the U.S.A. for au pairs, and a culturally enriching experience for both parties.

Would you like to make a difference during your internship?

We are seeking an ambitious, organized person with a positive attitude who wants to combine their problem-solving and multi-tasking skills to set our au pairs on the path to a successful, life changing year in the USA.

The salary will be based on the legal index for apprentice.

What you’ll do:

  • Support our Customer Success Team, and work with our au pairs as they prepare to depart for their au pair experience. Tasks can include:
    • Speaking with customers on the phone to support au pairs through the process of selecting their host family.
    •  Reviewing submitted customer documents to ensure every customer is compliant with the US State Department regulations.
    • Helping the team reach their goals of matching au pairs with host families and meeting compliance document deadlines.
    • Using your customer service skills to sometimes have difficult conversations about sensitive or challenging situations for our au pairs.

 

This is what we offer you:

  • Work in an international and varied atmosphere with flat hierarchies
  • Gain insight into the various tasks in the area of Customer Success and also take on your own projects
  • Take part in coaching and joint training sessions with colleagues from all over the world
  • Enjoy office events such as our summer party, after-work get-togethers and team outings

 

Who you are:

  • You are a curious person with a growth mindset and have a great passion for cultural exchange programs
  • You are well-organized and detail-oriented with good time management
  • You believe nothing is impossible, don’t shy away from a challenge and love to find solutions
  • You have amazing communication and customer service skills and know-how to balance empathy and assertiveness.
  • You love being a part of a supportive team that has fun while hitting goals
  • You speak French and English fluently

 

#LI-LV1 

Key Skills
Customer serviceProblem-solvingMulti-taskingCommunicationTime managementDetail-orientedGrowth mindsetAssertivenessEmpathyOrganizationFrenchEnglish
Categories
Customer Service & SupportHuman ResourcesEducation
Benefits
International atmosphereCoachingTraining sessionsOffice eventsSummer partyAfter-work get-togethersTeam outings