INTERNSHIP DETAILS

MV Support Engineer Intern - Germany

CompanyHikrobot Europe
LocationWuppertal
Work ModeOn Site
PostedOctober 30, 2026
Internship Information
Core Responsibilities
Assist the sales team with project feasibility assessments, product testing, and troubleshooting hardware and software issues. Support technical training, exhibition setup, and manage customer after-sales RMA processes.
Internship Type
intern / student
Company Size
302
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Hikrobot is a global product and solution supplier specializing in machine vision and mobile robots. With a focus on IIoT, smart logistics and smart manufacturing, we build open cooperation ecosystems, provide services to industry and logistics customers, and are committed to continuously promoting intelligentization and leading the intelligent manufacturing process.
About the Role

Your mission

  • Assist the sales team with project feasibility assessments, product functionality testing, solution evaluations, and customer requirement discussions.
  • Respond to technical inquiries during customer testing and assist in troubleshooting hardware and software issues related to machine vision products.
  • Support cross-functional communication and collaboration, ensuring timely feedback of product and technical requirements to the headquarters team.
  • Assist with customer after-sales RMA (Return Merchandise Authorization) processes, including quality issue investigation, traceability, and related communication.
  • Support technical training and knowledge sharing for international colleagues and customers by preparing technical guides, FAQs, instructional videos, and other support materials.
  • Provide technical support for exhibitions and trade shows, including equipment coordination, device setup, debugging, and on-site assistance.

Your profile

  1. Currently pursuing a bachelor's degree or higher in Automation, Mechatronics, Optoelectronics, or another relevant engineering or technical discipline, with availability for an internship of at least 5 months.
  2. Basic knowledge of optics and electrical engineering, with proficiency in at least one programming language.
  3. Strong learning ability, technical curiosity, and analytical problem-solving skills.
  4. Good organizational, communication, and teamwork skills.
  5. Native-level Chinese proficiency, good written and spoken English, and professional working proficiency in German.

Why us?

About us

About Hikrobot

Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.



 
  
Key Skills
Machine visionAutomationMechatronicsOptoelectronicsProgrammingTroubleshootingTechnical supportHardware testingSoftware testingProject feasibilityCustomer communicationTechnical trainingOpticsElectrical engineeringAnalytical problem-solvingTeamwork
Categories
EngineeringTechnologyCustomer Service & SupportManufacturingLogistics