INTERNSHIP DETAILS

Intern, Claims Management (Techcom Insurance)

CompanyTechcombank
LocationHà Nội
Work ModeOn Site
PostedNovember 2, 2026
Internship Information
Core Responsibilities
The intern will support the Claims Management team by processing, reviewing, and monitoring insurance claims to ensure data accuracy and completeness. They will also participate in quality control initiatives and assist in the implementation of process improvements and digital transformation projects.
Internship Type
full time
Company Size
6569
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
🌟𝗔𝗯𝗼𝘂𝘁 𝗧𝗲𝗰𝗵𝗰𝗼𝗺𝗯𝗮𝗻𝗸 𝗩𝗶𝘀𝗶𝗼𝗻: Change banking, change lives. Uplifting everyone to reach their full potential. 𝗠𝗶𝘀𝘀𝗶𝗼𝗻: Lead the digital transformation of the financial industry, enabling individuals, businesses, and corporations to progress and thrive sustainably. 𝗕𝗿𝗮𝗻𝗱 𝗣𝗿𝗼𝗺𝗶𝘀𝗲: Be Greater. 🎯 𝗢𝘂𝗿 𝟱 𝗬𝗲𝗮𝗿 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 With a visionary five-year strategy, we're poised to elevate banking experiences while cementing as industry pioneers with talents around the world. 3 main pillars: 𝗗𝗜𝗚𝗜𝗧𝗔𝗟: Enablement & Empowerment, e.g.,​ tools, dashboards, easy processes. 𝗗𝗔𝗧𝗔: Experience @ Scale, e.g.,​ simple and intuitive banking​-less clicks, personalized​ recommendation based on​ transaction history​. 𝗧𝗔𝗟𝗘𝗡𝗧: Experience @ Scale, e.g.,​ help frontline know customers​ & offer personalized​ recommendation. 🥇 𝗧𝗵𝗲 𝗕𝗮𝗻𝗸 𝗪𝗶𝘁𝗵 𝗠𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗣𝗿𝗲𝘀𝘁𝗶𝗴𝗶𝗼𝘂𝘀 𝗔𝘄𝗮𝗿𝗱𝘀 Step into a world of banking excellence. Our institution stands tall among the industry's elite, adorned with a myriad of prestigious awards. From global recognition for innovation to accolades for exceptional customer service, each accolade signifies our unwavering commitment to excellence. These honors showcase our dedication to setting the benchmark in banking, ensuring every client receives unparalleled service and expertise. 👉 𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗧𝗮𝗹𝗲𝗻𝘁 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝘁𝗼 𝗿𝗲𝗰𝗲𝗶𝘃𝗲 𝗼𝘂𝗿 𝗹𝗮𝘁𝗲𝘀𝘁 𝗷𝗼𝗯 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 𝗮𝘁: - Website: http://techcombankjobs.com/en - Fanpage: @Techcombank Careers - Email: hr.ta@techcombank.com.vn
About the Role

Job Purpose

Support the Claims Management team in receiving, reviewing, updating, and monitoring insurance claims files to ensure data is processed accurately, completely, and in a timely manner. Participate in customer support activities, claims quality control, and process improvement initiatives to enhance operational efficiency and customer experience.

Key Accountabilities (1)

Claims Processing Support

  • Receive, classify, and organize insurance claims documentation.
  • Review submitted documents to ensure completeness in accordance with required document checklists.
  • Assist in collecting, validating, and updating claim information in the system.
  • Monitor claim processing progress and coordinate with relevant stakeholders to obtain additional documents when necessary.
  • Ensure accurate and complete data entry of claims records.

Key Accountabilities (2)

Claims Quality Control Support

  • Review processed claims data and documents to identify errors, discrepancies, or missing information.
  • Assist in tracking operational metrics related to turnaround time and claims quality.
  • Record common issues and provide recommendations for process improvements.
  • Support the standardization of operational guidelines, forms, and document checklists.

Key Accountabilities (3)

Process Improvement and Digital Transformation Support

  • Participate in initiatives to improve claims processing workflows.
  • Assist in testing new tools, system functions, or operational enhancements.
  • Promote the adoption of technology, AI solutions, and automation tools to improve efficiency and productivity.
  • Contribute to the development of user guides, process documentation, and knowledge-sharing activities within the team.

Key Relationships - Direct Manager

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders

Key Relationships - External Stakeholders

Success Profile - Qualification and Experiences

  • Final-year undergraduate student or recent graduate in Insurance, Finance, Economics, Business Administration, or other related disciplines.
  • Good command of English, with strong written and verbal communication skills.
  • Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
 
Key Skills
Claims processingData entryQuality controlProcess improvementCustomer supportMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDocumentationCommunication skillsAnalytical skillsWorkflow managementAI solutionsAutomation tools
Categories
Finance & AccountingCustomer Service & SupportAdministrativeTechnology
Intern, Claims Management (Techcom Insurance) - InternshipsHQ