INTERNSHIP DETAILS

Information Technology - Internship

CompanyDriven Advisors
LocationGuaynabo
Work ModeOn Site
PostedNovember 3, 2026
Internship Information
Core Responsibilities
Provide first-level technical support to end-users via phone, email, and chat while troubleshooting hardware, software, and network issues. Assist with IT equipment deployment, maintain documentation, and monitor for potential cybersecurity threats.
Internship Type
intern
Company Size
136
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Driven Advisors is a leading financial advisory firm focused on transforming the way in which businesses and their teams see numbers driving opportunities for change and growth. Our organization, processes, structure and values are defined by a relentless passion to solve your most complex business problems. We are driven by your success.
About the Role
Are you a tech-savvy problem solver with a passion for helping others? If so, we want you on our IT service desk team! As an IT intern, you'll have the opportunity to work with a dynamic group of IT professionals and gain hands-on experience in a fast-paced and fun environment.

If you're a quick learner, a team player, and have a passion for technology, we'd love to hear from you! Apply now and let's see how you can make an impact on our team and take your career to the next level.

Responsibilities
 
  • Providing first-level support to end-users through phone, email, and chat.
  • Troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
  • Logging and tracking customer inquiries and issues in our ticketing system.
  • Assisting with the deployment and maintenance of IT equipment and software.
  • Participating in IT projects and initiatives as needed.
  • Maintaining up-to-date documentation and knowledge base articles.
  • Communicating effectively and professionally with customers, team members, and management.
  • Continuously learning and staying current with new technologies and trends.
  • Being available to work flexible hours, including evenings and weekends on a rotational basis
  • A willingness to learn and adapt in a fast-paced environment.

  • Assist with monitoring security alerts and identifying potential cybersecurity threats.


In addition, we are looking for someone who have:
 
  • A strong understanding of Windows and Mac operating systems, as well as Microsoft Office Suite.
  • Experience troubleshooting and resolving common network issues.
  • Experience troubleshooting and resolving common software issues.

Qualifications
 
  • Currently pursuing a degree in Computer Science, Information Technology, or a related field.
  • Strong problem-solving skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Customer service experience is a plus.
  • Enthusiasm for technology and a desire to pursue a career in IT.

Reasoning Abilities
The employee must be able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  The position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

Equipment Used
PC/laptop, telephone, smartphone, calculator, photocopier, scanner, facsimile, e-mail.

Physical Demands
The position requires normal physical effort when standing, walking, and/or using office equipment. Also requires that weight be lifted, or force be exerted up to a maximum of 30 pounds.

Work Environment
This position usually performs in an office environment under normal conditions.

Disclaimer
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
 
Key Skills
WindowsMac OSMicrosoft Office SuiteNetwork TroubleshootingSoftware TroubleshootingHardware SupportCustomer ServiceTicketing SystemTechnical SupportCybersecurity AwarenessDocumentationProblem SolvingCommunicationTeamwork
Categories
TechnologyCustomer Service & SupportSoftwareSecurity & Safety
Information Technology - Internship - InternshipsHQ