INTERNSHIP DETAILS

Intern, Customer Relations

CompanyCapitaLand Investment Limited
LocationSingapore
Work ModeOn Site
PostedNovember 4, 2026
Internship Information
Core Responsibilities
The intern will support customer feedback analytics, reporting, and the administration of global staff recognition programs. They will also assist in planning internal engagement campaigns and managing customer feedback across various digital platforms.
Internship Type
full time
Company Size
9787
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real asset management and real estate development, spanning over 270 cities in more than 40 countries. Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain. With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses. CapitaLand places sustainability at the core of what it does. As a responsible real estate company, CapitaLand contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.
About the Role

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As of 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

Job Description:  

  • Support customer feedback analytics and reporting for regional stakeholders and meetings 
  • Assist in administering global staff recognition programmes in collaboration with HR partners across regions 
  • Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience 
  • Review and update guest feedback handling standards, guidelines, and best practices 
  • Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels 
  • Provide user and administrative support for systems such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey tools, and Shiji ReviewPro 
  • Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency 
  • Support ad hoc projects and cross-functional initiatives as assigned 

 

Job Requirements 

  • Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field 
  • Strong interest in customer experience, service culture, and employee engagement 
  • Comfortable working with data, numbers, and basic analytics 
  • Excellent written and verbal communication skills in English; additional languages (e.g., Chinese) are a plus, but not mandatory 
  • Strong organisational skills with attention to detail 
  • Able to multitask and thrive in a fast-paced environment 
  • Proactive, collaborative, and able to work both independently and in a team 
  • Familiarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint), and basic design/content tools (e.g., Canva, video editing) 

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.


Only shortlisted candidates will be notified.

Key Skills
Customer feedback analyticsData analysisEmployee engagementCommunicationOrganizational skillsMicrosoft Office SuiteExcelPowerPointSharePointCanvaVideo editingGen AI toolsCustomer relationsReportingMultitasking
Categories
Customer Service & SupportMarketingHuman ResourcesData & AnalyticsHospitality