INTERNSHIP DETAILS

Learning Operations & Customer Care Intern

CompanyNokia
LocationLisbon
Work ModeOn Site
PostedNovember 4, 2026
Internship Information
Core Responsibilities
The intern will support front-line inquiry resolution, maintain portal content, and generate operational reports using Excel and Power BI. Additionally, they will coordinate administrative tasks for training sessions and participate in user acceptance testing for new tools.
Internship Type
full time
Company Size
1913
Visa Sponsorship
No
Language
English
Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
Infinera is now part of Nokia. Infinera is revolutionizing telecommunications networks with innovative, industry-leading connectivity solutions. Our offerings include high-end subcomponent technology, systems for network infrastructure, automation software, advanced optical compound semiconductor manufacturing, & professional services. As a global supplier, we empower mobile service providers, internet content providers, cloud operators, submarine operators, governments & enterprises to scale network bandwidth, boost service innovation, and automate network operations. We are committed to continuously expanding and enhancing our world-class offerings to meet the changing needs of our customers. Our connectivity solutions are powered by the world’s best embedded & pluggable optical engines, which are designed, developed & manufactured in Infinera’s U.S.-based optical semiconductor fabrication center and are application-optimized for edge, metro, long-haul, and submarine transport networks. Our agile, open, compact & modular networking platforms enable network operators to rapidly and easily take advantage of best-in-class technology. Our software automation solutions optimize traffic flows and automate workloads to enable network operators to cost-effectively deliver secure bandwidth to their customers where and when needed. With these solutions, our goal is to create a connected world with unlimited bandwidth for everyone – everywhere, always, and instantly. What Inspires Us? A connected world with unlimited bandwidth for everyone – everywhere, always & instantly. What Motivates Us? Delivering innovative and impactful coherent optical technologies and open optical solutions that unlock new value for our customers. What Drives Us? To be a valued investment for our shareholders’ money, our customers’ CapEx and our employees’ time by delivering an unrivaled customer experience from an inclusive culture of innovation for our customers.
About the Role

We are seeking an enthusiastic, proactive, and well-organized Co-op/Intern to join the Knowledge Services Business Operations Customer Care team within Nokia Network Infrastructure (NI). In this role, you will support front-line inquiry resolution, help maintain portal content and operational documentation, generate reports and analytics, and provide operational support to the Sales CaDe (Career Development & Learning) team across its live session workflows.

Responsibilities

  • Respond to information requests, inquiries, and customer care tickets from global customers and internal stakeholders across multiple digital platforms.
  • Maintain website and learning portal content, operational documentation, and related communications materials.
  • Generate operational reports, dashboards, and analytics using Microsoft Excel and Power BI to support business decision-making.
  • Recommend and support the implementation of process improvements to enhance operational efficiency and service delivery.
  • Participate in User Acceptance Testing (UAT) activities for new tools, platforms, automations, and process enhancements.
  • Coordinate end-to-end administrative and logistical activities for Sales Capability Development live sessions, including scheduling, training calendar maintenance, speaker support, communications, and post-event follow-up.

Qualifications

You Have:

  • Proficiency in Microsoft Office 365, particularly Excel (formulas, pivot tables, and data analysis) and Microsoft Teams.
  • Experience with Power BI and dashboard development
  • Strong written and verbal communication skills in English.
  • Excellent organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.
  • A proactive, solution-oriented mindset with strong problem-solving and continuous improvement skills.
     

It Would Also Be Nice If You Have:

  • Familiarity with SharePoint administration, document repositories, and calendar management.
  • Knowledge of ticketing systems such as Zendesk and collaboration platforms such as Confluence.
  • Previous exposure to learning operations, training administration, or customer support environments.

 

NOTE: Please submit your CV in English


Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 



Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 


Some of our benefits for trainees in Portugal:
  • Flexible and hybrid working schemes
  • Meal allowance to support daily needs
  • Well-being programs to support your mental and physical health
  • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
  • Employee Growth Solutions to support your personalized career & skills development
  • Diverse pool of Coaches & Mentors to whom you have easy access
  • A learning environment which promotes personal growth and professional development - for your role and beyond
Key Skills
Microsoft ExcelPower BIData analysisCustomer careProcess improvementUser acceptance testingAdministrative supportCommunicationOrganizational skillsSharePointZendeskConfluenceTraining administrationMicrosoft Teams
Categories
Customer Service & SupportAdministrativeData & AnalyticsTechnologyEngineering
Benefits
Flexible and hybrid working schemesMeal allowanceWell-being programsEmployee Resource GroupsEmployee Growth SolutionsCoaching and mentoringLearning and professional development