SAP IXp Intern - Solution Support Engineer - Analytics

What you'll do

You will have the flexibility to accommodate your work hours to your studies, working partially remotely. Expected commitment: 24-32 hrs/week for at least 9-12 months.

Starting Activities:

• Queue Management: Manage incoming cases to our team, tend to Service Level Agreements, and help draw attention to priority cases.

More Advanced Activities Later:

• Get familiar with and master SAP Analytics Cloud, an end-to-end cloud solution that brings together business intelligence, augmented analytics, and predictive analytics.
• Analyze complex, real-world, unique problems, often working in production environments.
• Deliver solutions to customers that make their businesses run simpler and better.
• Meet, work, and collaborate with colleagues and customers from around the world.
• Develop your skills via external and internal e-learning courses, remote learning sessions, classroom training, and coaching.
• Be the guardian of customer success, ensuring an effortless customer experience.
• Engage with customers by utilizing real-time channels and tools to support them in this area.

About SAP

SAP is one of the world’s leading producers of software for the management of business processes.

Please see our proper introduction here: https://www.sap.com/about/what-is-sap.html

Meet your team

Our Product Support team is driven by a desire to provide customers outstanding technical support and an effortless experience in issue resolution. The primary responsibility of the support engineer is to assist Our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products. We are part of a global, multi-cultural team who celebrates diversity and encourages everyone to bring their best self to work. We are multipliers who share Our skills and help each Other to grow.

What you bring

We're looking for someone who takes action, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Enrollment as student in a Bachelor's or Master's degree, applicable to the related field.
• Solid communication skills both written and spoken in English.
• Customer centric mindset.
• Ability to work in teams of multicultural nature.
• Open personality and good communication style.
• Fast learner with IT affinity.
• Great analytical and problem-solving skills.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
 
We win with inclusion
 
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [email protected].
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
Successful candidates might be required to undergo a background verification with an external vendor.
 
AI Usage in the Recruitment Process
 
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
Please note that any violation of these guidelines may result in disqualification from the hiring process.