Help Desk Intern

The Information Technology Intern will work under the supervision of the Director of Technology and Security to support the company's IT operations. This role will provide a hands-on learning experience and exposure to various IT functions including hardware, software, networking, and cybersecurity. 

Responsibilities: 

• Assist with installing, configuring, and maintaining computer hardware, software, and peripherals. 

• Troubleshoot and resolve hardware and software issues. 

• Support and maintain the company's network infrastructure including switches, routers, and firewalls. 

• Participate in the development and implementation of cybersecurity protocols and policies. 

• Provide technical support to staff members via phone, email, or in-person. 

• Assist in the procurement and deployment of new technology equipment. 

• Document IT procedures and configurations for future reference. 

• Conduct research on new IT trends and technologies to recommend improvements to the company's IT systems. 

• Perform other duties as assigned. 

Qualifications: 

• Pursuing a degree in Information Technology, Computer Science, or a related field. 

• Strong technical skills with experience in computer hardware, software, and networking. 

• Familiarity with Windows environments. 

• Knowledge of cybersecurity principles and best practices. 

• Excellent communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Detail-oriented with strong problem-solving skills. 

Physical Requirements: 

• Must be able to lift and move up to 50 pounds. 

• Must be able to sit or stand for extended periods of time.