INTERNSHIP DETAILS

IT Service Desk Intern

CompanyPerformance Contracting Group
LocationLenexa
Work ModeOn Site
PostedNovember 10, 2026
Internship Information
Core Responsibilities
The intern will support the IT team by maintaining hardware and software systems while providing technical support through ticket resolution. They are also responsible for documenting project work and ensuring all support requests are handled within internal service level agreements.
Internship Type
full time
Company Size
4211
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Performance Contracting Inc. (PCI) is one of the leading specialty contractors in the United States. We provide more than 25 quality services and products to the industrial, commercial, and non-residential markets – from complex interior build-out services to large-scale insulation systems and scaffolding. This allows PCI to offer our customers diverse but related services, making PCI a true "single-source"​ contractor for many customers. We are proud to say that our selective hiring process and active recruiting methods have produced an incredible team of overachievers. We now employ more than 8,900 people across the U.S. Ranked by ENR Magazine, as of November 2024: #1 – Top Wall and Ceiling Contractors in the U.S. #12 – Top Specialty Contractors in the U.S. #8 – Top Asbestos Abatement Contractors in the U.S. PCI is the largest subsidiary of Performance Contracting Group (PCG). PCG was formed in February 1987 when the 40-year-old contracting division was purchased from Owens Corning Fiberglas by several existing employees. Since then, PCG's reputation for "providing value that exceeds customers’ expectations"​ has warranted our significant growth. PCG is employee-owned and has 60+ offices throughout the United States. Discover more about our company by visiting www.PerformanceContracting.com.
About the Role

Company Overview

Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential.

 

Job Description

PCG is looking for talented students to join our 2027 Summer Internship Program at our Corporate Headquarters in Lenexa, KS! This is a full-time paid internship supporting our Information Technology Department during the summer of 2027.

 

Applicants for the Summer program should be able to commit to a 10-week internship, Monday through Friday from 8:00am – 5:00pm.

 

This role is responsible for assisting with the following:

 

  • Support the IT team in maintaining hardware, software, systems, and applications
  • Assist with troubleshooting issues and provide technical support
  • Field incoming support requests (phone and tickets)
  • Triage and resolve support requests as necessary
  • Escalate advanced issues to appropriate support team
  • Maintain excellent records of work completed
  • Perform tests validating resolutions provided
  • Engage all tickets assigned within internal SLAs
  • Manage, execute, and document project work

Basic Requirements

  • Must be currently enrolled in an undergraduate degree program for Computer Science, Information Technology, Management Information Systems, or a comparable field of study, and must still be in pursuit of the degree during the summer of 2027
  • Must have interest in customer-focused work, supporting the IT Service Desk
  • Must have reliable transportation to the office in Lenexa, KS
  • Working knowledge of Microsoft Office Suite including Microsoft Excel and Microsoft Word
  • Strong verbal and written communication skills
  • Ability to work effectively in a team environment
  • Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught
  • Displays excellent customer service skills
  • Critical thinking and problem-solving skills
  • Ability to multitask

Preferred Requirements

  • Experience with Microsoft Copilot Studio knowledge sources, generative answers, topic tuning, and analytics, plus eagerness to learn.
  • Exposure to Power Platform, including Power Automate, and interest in simple workflows and automation for support and self-service.
  • Prior completion of 2-3 years of a relevant undergraduate degree program is preferred
  • Local to the Kansas City Metro Area

This role is not eligible for visa sponsorship.

Benefits

At Performance Contracting Group, our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life. 

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer: 

  • Competitive hourly pay 
  • Paid holidays 
  • $2,000 scholarship  
  • Medical and prescription drug insurance plans with flexible spending account option 
  • Employee assistance program (EAP) 

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. 

PCG is a background screening, drug-free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCG’s Drug-Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

NOTICE TO STAFFING FIRMS, AGENCIES, AND EMPLOYMENT VENDORS:
Performance Contracting Group and its affiliates will not accept unsolicited resumes or claims on candidates from third-party employment vendors unless a signed Fee Agreement is in place AND a candidate has been submitted into our applicant tracking system (Dayforce). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed Fee Agreement and proper resume submission, PCG does not recognize any claim on a candidate by a third party and will consider unsolicited resumes the property of the company, reserving the right to engage and hire those candidates without any financial responsibility to the third-party vendor.

#PCG 

Key Skills
Technical supportHardware maintenanceSoftware maintenanceTroubleshootingTicket managementCustomer serviceMicrosoft Office SuiteMicrosoft ExcelMicrosoft WordCritical thinkingProblem-solvingMultitaskingCommunication skillsMicrosoft Copilot StudioPower PlatformAutomation
Categories
TechnologyCustomer Service & SupportConstructionSoftware
Benefits
Competitive hourly payPaid holidaysScholarshipMedical insurancePrescription drug insuranceFlexible spending accountEmployee assistance program