INTERNSHIP DETAILS

IT Business Analyst Intern, APAC

CompanyLVMH
LocationSingapore
Work ModeOn Site
PostedNovember 12, 2026
Internship Information
Core Responsibilities
The intern will support regional IT project management by maintaining project documentation, tracking deliverables, and coordinating with vendors. They will also assist in retail system operations, perform user acceptance testing, and analyze service desk ticket trends to improve operational efficiency.
Internship Type
intern
Company Size
152946
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
LVMH is the world leader in luxury. A family group founded in 1987 and headed by Chairman and CEO Bernard Arnault, LVMH is now home to 75 iconic Maisons, which embody a distinctive art de vivre blending heritage and modernity. With reported sales of 86.2 billion euros in 2023 and 6000 stores around the world, we are the only group present in all major sectors of the luxury industry: Wines & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewelry, Selective Distribution. Our long-term vision, entrepreneurial spirit and constant search for new solutions set us apart. The success of our Group is only possible thanks to our employees: 213,000 passionate and committed women and men, representing 190 nationalities, work in our studios, workshops, wineries, factories, offices and boutiques all around the world. Their talent and their diversity are our strength. Being part of LVMH means being continuously inspired by our heritage, creativity and sense of the collective. We have exceptional stories to share and an unrivalled legacy to pass on to future generations. Being part of LVMH means being challenged. We set ambitious paths to excellence by continuously pushing the boundaries, raising our standards and renewing ourselves to ensure the long-term development of our Maisons. Being part of LVMH means belonging to one of the world’s most creative and innovative communities. We foster collaborations that enable our people to enrich their knowledge, grow their network and share their passions. Being part of LVMH means being supported in an inclusive and diverse workplace, where all voices are heard and each talent is given the means to thrive. In 6 different industries, across 81 countries, LVMH and its Maisons are committed to exemplary ethics, social and environmental responsibility. We strive to ensure that our products and the way they are made have positive impact on our entire ecosystem and on our host communities. At LVMH, we craft the future.
About the Role

Company Description

LVMH Beauty Tech is seeking a highly motivated, detail-oriented, and tech-savvy IT Business Analyst Intern, APAC to join our regional omni retail team in APAC. In this role, you will be at the heart of digital transformation and retail store operations across iconic Maisons (including Dior, Guerlain, Benefit Cosmetics, Fresh, and Make Up For Ever).


You will partner closely with regional IT project managers, local market IT teams, and external technology vendors to support ongoing omnichannel rollouts, retail management systems, and service desk optimization. This is an exceptional opportunity to gain hands-on exposure to luxury retail technology, enterprise project management, and regional IT governance in a fast-paced multinational environment.

Job Description

Key Responsibilities

  • Project Tracking & PMO Support: Assist in maintaining master project tracking sheets, status report dashboards, and project timelines. Help organize project status meetings, capture actionable meeting minutes, and track deliverables across cross-functional teams.
  • System & Vendor Support: Provide operational assistance for core retail systems. Coordinate with vendors and local IT teams to resolve daily operational blockers and configuration queries.
  • Documentation & Reporting: Draft, review, and update comprehensive Retail Operations Support Guides, Knowledge Base (KB) articles and Standard Operating Procedures (SOPs).
  • UAT & Testing Assistance: Support Quality Assurance and User Acceptance Testing (UAT) cycles for new digital features, portal releases, and system upgrades. Document test scenarios, log defects, and track issue resolution with development partners.
  • IT Service Desk & Ticket Analysis: Monitor ServiceNow (SNOW) tier-2/3 ticket queues, analyze recurring store support trends, and compile periodic performance metrics reports to identify process bottlenecks and service improvements.

Key Focus Area: The intern will actively contribute to streamlining Regional Service Desk (RSD) handovers, validating Power BI operational dashboards, and supporting retail systems deployment across APAC markets.

Qualifications

We are looking for an energetic self-starter with a proactive mindset who thrives in a collaborative, international team setting.

 

  • Currently pursuing a Bachelor's degree in Information Technology, Computer Science, Business Analytics, Project Management, or a related discipline.
  • Familiarity with retail IT architectures, APIs, CRM/POS systems, or ticketing workflows. Basic understanding of data analysis concepts.
  • Advanced proficiency in Microsoft Excel. Familiarity with Microsoft 365, SharePoint, Power BI, and ServiceNow is a strong plus.
  • Confident interacting with diverse stakeholders, vendors, and regional business teams.
  • Meticulous attention to detail with strong organizational skills. Capable of managing multiple tasks simultaneously under tight deadlines.
  • A proactive, problem-solving attitude with eagerness to learn new enterprise tools and luxury retail operational workflows.
Key Skills
Project ManagementBusiness AnalysisData AnalysisMicrosoft ExcelMicrosoft 365SharePointPower BIServiceNowRetail OperationsTechnical DocumentationUser Acceptance TestingVendor CoordinationStakeholder ManagementProblem SolvingOrganizational Skills
Categories
TechnologyRetailData & AnalyticsSoftwareAdministrative