Quality Management Intern

Position Summary:

Community Care Plan (CCP) is proud to offer an internship program that will prepare students for the workforce. This is a great internship opportunity to get professional hands-on experience in working with Quality Management department. The intern will directly assist the Director of Quality & Risk with a wide range of projects/ tasks related to the NCQA accreditation process.

 The ideal candidate is highly motivated, striving for excellence and looking for real world experiences. This position is up to 29 hours per week for a ten week period. The first two (2) days of the internship involve on-site training in organizational principles, compliance, departmental functions, computer systems & business processes. This internship is designed to be both educational and practical. In this position, the intern will learn how to take skills they may have acquired in school related to their particular areas of interest and apply them in a professional setting. They will gain a better understanding of the role that Quality Management can play in corporate setting and be better prepared to work in the arena of managed care or within the healthcare sector. The candidate will also have opportunities to network with clinical management, utilization management, and information technology. The intern will work with confidential and proprietary information that requires a signed Confidentiality Agreement upon hire.

Essential Duties and Responsibilities:

1. Support the NCQA Health Plan Accreditation readiness activities by collecting, organizing, and maintaining required documentation to demonstrate compliance with applicable accreditation standards related to quality. 

2. Review NCQA accreditation standards and corresponding requirements to identify and align supporting documentation with each applicable standard. 

3. Analyze collected documentation and findings to identify gaps, missing information, and outstanding requirements that may impact accreditation readiness

4. Assist in identifying the supporting documentation needed to address gaps and coordinate follow up with appropriate stakeholders. 

5. Maintain and update accreditation readiness tracking tools to monitor documentation status, outstanding requirements, and progress toward completion. 

6. Develop a final accreditation readiness status report summarizing documentation collected alignment with applicable NCQA standards, identified gaps, outstanding items, and recommended areas for follow up actions, for review by the Quality team. 

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

 Qualifications: 

• Current enrollment in an undergraduate or graduate degree program with an interest and aptitude to work in the Quality Management and/or Public Health field.

Core Competencies:

• Critical Thinking – Demonstrates the ability to review information, identify patterns, and draw meaningful conclusions.
• Attention to Detail – Demonstrates accuracy and thoroughness when completing assigned tasks.
• Collaboration – Works effectively with team members and cross-functional partners and is receptive to guidance and feedback.
• Communication – Communicates clearly and professionally and is able to summarize information and findings in an understandable manner.
• Organization & Accountability – Manages assigned responsibilities, follows through on tasks, and meets established timelines.
• Confidentiality & Professionalism – Demonstrates appropriate judgment and maintains confidentiality when working with sensitive healthcare and business information.

 Skills and Abilities:

• Basic critical-thinking and problem-solving skills.
• Attention to detail and commitment to accuracy when working with sensitive healthcare and business information.
• Ability to organize and review data and identify gaps or patterns.
• Working knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to summarize information and findings clearly.
• Effective written and verbal communication skills.
• Good organizational and time-management skills.
• Ability to follow instructions, ask questions, and seek guidance when appropriate.
• Ability to work independently on assigned tasks with appropriate guidance and collaboratively within a team environment.
• Ability to receive and incorporate feedback.
• Ability to maintain confidentiality.

Intern Work Schedule:

Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs. The internship program allows for you to work a maximum of 29 hours per week. The program is scheduled to last 8 to 10 weeks.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee may occasionally be required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic travel. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

 Background Screening Notice:
In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants.

Additional information is available at: 🔗 https://info.flclearinghouse.com