2027 Internship - Customer Support (Engagement), Orlando, FL

Why This Internship

As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.

JOB SUMMARY:

Support the service center to provide care and comfort of customers, providing a unique customer experience based off individual preferences. Assists with coordinating hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Customer Engagement Intern engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities. 

JOB RESPONSIBILITIES:

·        Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas

·        Provide excellent service to all customers, and follow proper phone procedures and etiquette.

·        Ensure refreshment area is clean and stocked, and greet customers in a friendly manner

·        Provide customers with assigned work-spaces and internet access information, as requested

·        Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.

·        Offer information on local attractions, restaurants, and events in the area

·        Assists customers with use of courtesy car, per approved standard operating procedure

·        Ensures all visitors sign in and wear corporate approved visitor badge

·        Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.

·        Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Managers for each departing customer

• Provides assistance on process improvement projects as business need arises, and other responsibilities as required

EDUCATION / EXPERIENCE:

·        Pursuing Bachelor’s degree in hospitality or related field

QUALIFICATIONS:

·        Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

·        Experience with multiline telephone

·        Excellent communication skills – verbal and written.

·        Professional demeanor and ability to accept instructions and directions.

·        Customer relations and interpersonal skills.

·        Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.

·        Ability to work 1 weekend day with limited direct supervision

 

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Why You’ll Love Interning at Textron

This internship is more than a summer experience — offering mentorship, training, and meaningful, hands-on work that helps you build confidence, develop new skills, and take real steps toward your career goals.

Our benefits include:

·         Paid, full-time 10-week summer internship with a prepaid stipend

·         Mentorship, training, and development opportunities

·         Real project work and hands-on experience

·         Service time credited toward 401(k) vesting upon full-time employment

·         Alternative work schedules at select locations

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real-world solutions.

Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.