IT Support Intern, Information Technology [SGP]

Introduction

At Hanwha Ocean EPU, we empower our people to engineer the future of sustainable energy through meaningful work on cutting-edge offshore, onshore, and global infrastructure projects that create lasting impact for industries and communities worldwide.

As we evolve into a comprehensive EPCI(O) solutions provider, our expanding portfolio now spans FPSO, FLNG, floating production units, renewables, onshore power generation, and future centric infrastructure projects. Our globally connected teams collaborate across regions and disciplines to solve complex engineering challenges and deliver world-class end-to-end solutions.

Explore opportunities to be part of our dynamic team at the Energy Plant Unit and contribute to groundbreaking projects that redefine the onshore and offshore industry. #OneEPU

“Build, what matters. Grow, without limits. Power, the future with Hanwha Ocean EPU.”

Position Overview

As an IT Support Intern, you will support the day-to-day operations of the IT department by providing first-level technical support to users across the organization. This role offers hands-on exposure to enterprise IT support, workplace technologies, device management, and IT service operations within a dynamic engineering and project-driven environment. Preferred if the candidate can commit at least 6 months.

Working alongside experienced IT professionals, you will assist with day-to-day end-user support, device setup, troubleshooting and IT asset management. This internship provides an excellent opportunity to develop practical technical skills and gain valuable insight into how IT supports a global organization.

What you will do:

Under the guidance of Senior teammates, you will be supporting these areas:

1. IT Help Desk & End User Support

• Assist with first-level technical support for hardware, software and connectivity issues.
• Help users troubleshoot laptops, desktops, printers, mobile devices and workplace applications.
• Log and track support requests through the IT ticketing system.
• Work with team members to escalate and resolve more complex technical issues.

2. Device Setup & User Administration

• Assist with the setup, configuration and deployment of IT equipment.
• Support software installation, updates and basic device troubleshooting.
• Assist with user onboarding and offboarding, including account setup and access management.
• Help maintain accurate IT asset and inventory records.

3. IT Operations & Documentation

• Assist with routine IT operational activities and equipment checks.
• Help prepare IT equipment for new hires, meetings and other business requirements.
• Assist in updating IT documentation and user guides.

Qualification

Requirements

• Currently pursuing a Diploma or Bachelor's Degree in:
  • • Information Technology, Information Systems, Computer Science, Computer Engineering, Cybersecurity or any other related disciplines.
• Basic knowledge of:
  • • Windows operating systems.
    • Microsoft Office and Microsoft 365 applications.
    • PC hardware and peripheral devices.
    • Networking fundamentals (TCP/IP, DNS, Wi-Fi).
• Good analytical and problem-solving skills.
• Customer-oriented with a willingness to learn and support users.

Preferred Qualifications

• Familiarity with Microsoft 365, Active Directory or Microsoft Entra ID.
• Some exposure to IT support, device management or service desk operations.
• Knowledge of ticketing systems such as ServiceNow, Jira Service Management or similar platforms is an advantage.
• Relevant certifications (e.g. MS-900, AZ-900, CompTIA A+) will be an added advantage.

Diversity and Inclusion:

Hanwha believes that diversity and inclusion are vital to our success. We believe that by embracing different ideas and approaches, we enhance our ability to deliver the best results for our employees, our environment, and ultimately our business partners and customers. We foster a culture where all colleagues are able to share their passions and ideas in order that we may collectively embrace and overcome the challenges in our industry, and work toward a brighter future.

Hanwha is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.