Financial Aid & Scholarships Intern

Job Description/Summary:

The Financial Aid Intern will work in a fast-paced, welcoming, and service-oriented environment within Financial Aid & Scholarships. The intern will assist with receiving, reviewing, and processing confidential and sensitive information related to scholarships, federal financial aid, and IWORK applications. The position will also support departmental outreach, training initiatives, and the distribution of financial aid-related information.

The successful candidate should demonstrate strong organizational and communication skills, proficiency in office procedures and systems, and the ability to manage multiple responsibilities in a dynamic work environment. The individual must be adaptable, detail-oriented, and capable of working effectively while managing interruptions and competing priorities.

Maintaining confidentiality, exercising sound judgment, and consistently projecting a professional image are essential requirements of this position.

Preference will be given to applicants who demonstrate strong English proficiency and fluency in at least one language spoken in Oceania or the Asian Rim.

Duties and Responsibilities:

The Financial Aid Intern will perform the following duties and responsibilities:

Financial Aid Training and Support

• Learns and becomes familiar with financial aid policies, procedures, and processes, including those implemented through Workday.
• Develops an understanding of institutional scholarships, federal financial aid, and the IWORK program.
• Assists the Financial Aid & Scholarships Senior Manager, supervisors, and counselors with administrative, clerical, and receptionist responsibilities.
• Supports daily office operations and ensures assigned tasks are completed accurately and efficiently.
• Responds promptly and professionally to inquiries related to financial aid and scholarships.
• Shares accurate financial aid information with prospective students, parents, and country facilitators as appropriate.

Outreach and Departmental Initiatives

• Assists in planning, organizing, and coordinating outreach efforts, particularly those involving country facilitators and students.
• Supports Financial Aid Awareness Month activities held annually in February.
• Assists with activities and initiatives related to National Financial Aid Day in October.
• Helps distribute financial aid-related information and resources to students, families, and other stakeholders.

Administrative and Confidentiality Responsibilities

• Receives, organizes, prepares, and maintains confidential and sensitive financial aid documents and records.
• Assists with maintaining departmental databases and records.
• Provides administrative support for special projects and other departmental assignments as directed by the supervisor.
• Exercises discretion and maintains strict confidentiality when handling student information, financial records, and departmental projects.
• Follows established departmental policies and procedures when accessing, processing, and sharing information.

Attendance and Workplace Expectations

• Reports to work on time, adheres to assigned work schedules, and completes all scheduled work hours.
• Coordinates and submits time-off requests in advance, except in cases of unforeseen emergencies.
• Works only during approved and scheduled hours unless prior authorization is granted by the supervisor.
• Maintains a professional appearance by adhering to departmental dress standards and expectations.
• Wears appropriate casual or professional attire. Clothing must be clean, neat, and suitable for a professional office environment. T-shirts with inappropriate advertising or messaging, clothing with holes or cut collars, shorts, cut-off jeans, rubber slippers, and flip-flops are not permitted.
• Consistently demonstrates professionalism, courtesy, accountability, and a positive attitude when interacting with students, parents, colleagues, and visitors.
• Keeps the assigned workspace clean, organized, and tidy, ensuring the area is properly maintained at the end of each workday.

Hourly Rate:

$18.50

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