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Tivoli Hotels & Resorts is a collection of luxury hotels and resorts set in idyllic beaches and cosmopolitan locations, from iconic destinations in Europe to the Middle East, and from Brazil to Asia. We are timeless, dedicated, and distinctive — evoking a time when hotel stays were grand experiences and travel meant life slowed down for a while.

Founded in 1933, Tivoli’s long-standing heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality. If you share a passion for making every guest feel they have arrived somewhere truly special, Tivoli is where your story belongs.

Job Description – Junior Housekeeping Attendant (Intern)

Hotel: Tivoli Hotels & Resorts
Department: Housekeeping
Position: Junior Housekeeping Attendant (Intern)
Reports To: Housekeeping Supervisor / Executive Housekeeper

Job Summary

The Junior Housekeeping Attendant Intern will gain practical experience in hotel housekeeping operations while supporting the team in maintaining high standards of cleanliness, hygiene, and guest comfort. Under the guidance and supervision of experienced colleagues, the intern will assist with daily housekeeping activities, develop essential hospitality skills, and learn Tivoli Hotels & Resorts' housekeeping standards and procedures.

Key Duties and Responsibilities

• Assist in cleaning and preparing guest rooms according to the hotel's housekeeping standards.
• Support senior housekeeping colleagues in making beds, changing linens, and arranging guest room amenities.
• Assist in cleaning and sanitizing bathrooms, including sinks, showers, bathtubs, and toilets.
• Learn proper cleaning techniques and the safe handling of housekeeping equipment and cleaning products.
• Assist in dusting, vacuuming, mopping, and maintaining cleanliness in guest rooms and public areas.
• Replenish guest supplies, toiletries, towels, and other room amenities as required.
• Support the collection and distribution of clean and soiled linen.
• Assist in maintaining cleanliness and organization of housekeeping storage areas and service pantries.
• Learn proper procedures for handling guest belongings, lost and found items, and hotel property.
• Report maintenance issues, damaged equipment, or room defects to the supervisor.
• Assist in preparing housekeeping trolleys with the necessary cleaning supplies and equipment.
• Follow established health, safety, hygiene, and sanitation procedures.
• Learn how to respond professionally to guest requests and refer concerns to the appropriate team member.
• Participate in daily briefings, departmental training, and practical learning activities.
• Follow the hotel's grooming, hygiene, and professional conduct standards.
• Support the housekeeping team during busy operational periods and special cleaning activities.
• Perform additional learning-related duties under the guidance of the supervisor.

Qualifications and Requirements

• Currently pursuing studies in Hospitality Management, Hotel Operations, Housekeeping, or a related field.
• No previous professional experience required.
• Basic English communication skills.
• Interest in developing a career in the hospitality industry.
• Positive attitude and willingness to learn.
• Good interpersonal and teamwork skills.
• Ability to follow instructions and work under supervision.
• Basic understanding of cleanliness and personal hygiene.
• Ability to perform housekeeping tasks that involve standing, walking, and light physical activities.
• Flexibility to work assigned shifts, weekends, and public holidays in accordance with the internship schedule.
• Commitment to maintaining proper grooming and professional appearance.

Skills and Learning Objectives

• Develop basic housekeeping and room-cleaning skills.
• Understand hotel cleanliness, hygiene, and quality standards.
• Learn proper handling of cleaning equipment and materials.
• Develop attention to detail and organizational skills.
• Improve teamwork, communication, and time management skills.
• Understand guest privacy, confidentiality, and security procedures.
• Gain practical experience in guest room preparation and public area maintenance.
• Understand the importance of guest comfort and satisfaction.

General Responsibilities

• Follow Tivoli Hotels & Resorts' policies, procedures, and housekeeping standards.
• Attend assigned training sessions and participate actively in learning opportunities.
• Seek guidance from supervisors when completing unfamiliar tasks.
• Maintain a safe, clean, and organized working environment.
• Respect guest privacy and handle hotel property with care.
• Demonstrate professionalism, responsibility, and a willingness to develop hospitality skills.
• Contribute to maintaining the cleanliness, comfort, and overall guest experience of the hotel.

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